RETURNS/EXCHANGES AND COUPON CODES

Warranty Coverage

All products sold domestically on asoairsoft.com carry a "21 Day warranty" from the date it is delivered unless otherwise specified. Warranty covers repair or replacement of defective or damaged product, as determined by the ASO service team. Non-warranty returns or exchanges may be subject to a restocking fee. If you receive an item which appear to be damaged in transit, please keep the order intact and contact our Customer Service Team at sales@asoairsoft.com or call us at 770-714-2011 M-F 11am–3pm EST to assist with a carrier claim.

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Return Request Required

All returns require a RMA# before being returned. Unauthorized returns will be discarded if unclaimed within 21 days. Please complete a return request on our RMA page. One of our service representatives will respond to better assist you or you can e-mail rma@asoairsoft.com directly for further assistance.

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Limited or NO Warranty Items

Usage of low quality BBs will cause extensive damage to internal components and void warranty. We recommend using 0.20g BBs at a minimum. Warranty does not cover aftermarket internal parts once installed. Manufacturer defects must be documented prior to installation. Warranty does not cover damage as a result of defective parts. ASO-BIG Box, Red Tag, Custom "built-to-order" items include limited-warranty and are subject to repair only. ASO-Bonus Items offered with purchase must be returned. More info on the ASO-Bonus program can be found on our ASO-Bonus page. Chargers and batteries are not covered under warranty. Items classified as hazardous materials or use flammable liquids or gases cannot be returned. Warranty can be filed with their respective manufacturers. Any item that has not been purchased through asoairsoft.com is not under warranty and may not be returned under any circumstance.

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Request for Return Merchandise Authorization (RMA) Number

If your package arrived damaged, please inspect and keep all contents and contact our support team immediately. We will assist you in completing a damage claim with the carrier. Please start the warranty claim by completing the RMA form online. Please do not return anything until you have been issued a RMA #. Otherwise, the package may be refused or lost without prompt paperwork. One of our dedicated RMA staff will contact you within 1-3 business days of receiving your request. Please note: our team is off on the weekends. Want to learn more about you airsoft gun and troubleshoot better yourself? Check out our YouTube videos online on basic AEG troubleshooting! If you don't feel comfortable, just send it back to us. All return packages will be inspected by authorized, industry leading technicians who will make the final decisions on the warranty claim.

For any other returns or exchanges, please submit your request on our Returns page. Items must be unused, unworn, unopened, and in original packaging to be returned; a 15% restocking fee may apply to cover labor cost, product inspection, packaging, and handling. No restocking fee will be charged for returns resulting from errors by ASO Airsoft. Shipping fees paid to third party carriers are non-refundable. If you received an item with manufacture defects, ASO Airsoft will repair or replace the item within 21 days of delivery unless otherwise specified. Once your return is received, the item will be inspected by one of our technicians to determine if it is covered under our manufacture warranty. Please review warranty policy page for more detailed information

If your package arrived damaged, one of our customer service representative will assist you in filing a claim with the carrier. Please inspect all contents and keep original box and packaging material. Please note that this process may take up to 10 business days depending on the carrier. You may exchange an item if it is unused, unworn and unopened within 21 days of delivery. Shipping cost will be deducted from the refund. You may return an item for merchandise credit if the item is unused, unworn and unopened in its original packaging within 45 days of delivery. A 10% restocking fee will apply. Shipping cost will be deducted from refund. Non-Warranty / Repair / Upgrades Services: The labor rate for our technician is $25 a hour if you need assistance with any non-warranty repairs, upgrade service. All ASO Airsoft technicians are in house and very experienced individuals.

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Coupon Codes and Bonuses

Asoairsoft.com coupon codes are randomly made available to provide our shoppers additional savings on either shipping charges or product price tag. There are NO rain-checks allowed on using a coupon code. Only one coupon code can be used per order. Coupon codes do not apply to ON-SALE and MAP items and cannot be combined with any other ongoing specials or promotions. The ASO-Bonus program provides a free gift of your choice on qualifying products. The gifts are selected at time of checkout. Certain items are excluded from %-off coupon codes. You can locate the exclusion list from our main page if any codes are available or social media accounts. A "Free Gift" cannot qualify for further gifts. In the event of a return, the bonus item(s) must also be returned or the full retail value of the bonus item will be deducted from the store credit issued.

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Refunds and Restocking Fees

All returns will be inspected upon arrival to determine warranty coverage. Refunds will be issued to the original payment method received. Original shipping cost will NOT be refunded for non-warranty related requests; if a free shipping discount code was used, the actual shipping fee will be deducted from the refund.