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FREQUENTLY ASKED QUESTIONS
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What is Airsoft?Started in the late 1970's, Airsoft is a recreational sport that involved replica guns that shoot ~6 mm plastic BBs. In comparison to paintball, Airsoft is more realistic, practical, affordable, and easy to learn. Airsoft guns and equipment are often used in training situations for military personnel around the world.
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Why should I shop with ASO?Not only do we do our best to provide our customers with exceptional service and quick turn-around times, but we also ensure our prices are as low and affordable as possible. In addition, if you are struggling to find something in particular, we will hunt it down for you free of charge. Have any requests for a product that we don't sell yet? Feel free to fill out our request form here and we will be sure to get back to you ASAP with an answer!
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How do I create an ASO account?Setting up a customer account with us is quick and painless! Simply click "Login / My Account" in the top right of any page, and then click "Create a New Account" if you have yet to sign up with us. Once you have verified your account via email, you will have exclusive access to account-only coupons as well as any and all information pertaining to past orders, order processing, product favorites, custom shipping addresses, and much more!
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Is my personal information secure?We strive to protect all of our customers' information. Not only are all payments securely processed and encrypted, but we also comply with the General Data Protection Regulation in which we can remove your information upon request at any time. If you are ever concerned about your accounts privacy, we are always glad to answer any questions or concerns at info@asoairsoft.com.
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How do I place an order?Ordering through ASO Airsoft is super easy. Simply browse our excellent products and add them to your cart. Once you are ready to checkout, just open your cart, accept our terms and conditions, and click check out! If you need any help placing an order, please call us at (770) 714-2011 and we will be glad to help!
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When does my order ship out?All orders are shipped out the same day if the order is placed before 12 PM (unless otherwise specified by the shipper or in the customer's order notes). Any orders placed after 12 PM will ship out the following day. All orders placed on non-business days will be shipped out the next business day. Any backordered items will be shipped out upon arrival.
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Can I make changes to my order?After your order is received, any add, change or cancel requests are not allowed. You can do a return or exchange after the order is delivered. Depending on the stage of your order's fulfillment, we can make changes to the ship-to address upon request.
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How long will my order take to arrive after it is shipped?Here at ASO, we know that you cannot wait to get recieve your package. All of our orders are shipped out as soon as possible. Please refer to our shipping policy here page for more information on when you should recieve your order.
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What do I do if my order is damaged upon delivery?We are so sorry that your order was damaged during delivery! If you receive an item that appears to have been damaged in transit, please keep the order intact and contact our Customer Service Team at sales@asoairsoft.com or call us at (770) 714-2011 M-F 11am–3pm EST to assist with a carrier claim.
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Do you ship items outside of the United States?Unfortunately, at this time we do not ship items internationally for legal and safety concerns. We are also not allowed to ship to California due to new restrictions (SB 199). Also, all gun orders placed out of New York City, New York will be cancelled immediately. Exceptions will be AEGs or high-end guns only (with proper orange tape markings) going outside the 5 boroughs. We still ship airsoft accessories, tactical gear, and everything else to NY residents though.
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What are the different options for shipping?At this time, we currently offer the below options for shipping: UPS Ground (2-5 Days transit) USPS Priority (1-3 Days transit) If you are worried that you will not get your items in time, please contact us at (770) 714-2011 or sales@asoairsoft.com and we will be happy to help!
Browse through our frequently asked questions below and find the answers to our most popular inquiries. Have questions about orders? No problem! Simply click on the "Orders" category below and see what other customers have asked in the past.
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